Frequently Asked Questions

PRODUCT RELATED QUESTIONS

Question: How do I choose the right type of indoor space heater?
Answer: When choosing an indoor space heater there is four types of heaters to choose from. The choices are: 1) ceramic heaters – they work on principal of electrically charged ceramic plates emitting heat; 2) oil-filled heaters – electric heaters with permanently sealed oil emitting heat which is thermostatically controlled; 3) infrared heaters – they heat indoor space with metallic spiral or quartz element which is electrically charged using reflectors to heat indoor space; and 4) vortex heaters – they heat space using the same principal of a fan producing heat by blowing out hot air and mostly used for heating of the entire living space room.

Some are oscillating (turning side to side) and some aren’t. Also for indoor heating you can choose to install a baseboard heater, but that will require fitting the heater into a wall of your house. If you want a heater that can be used for heating most rooms in your house you may want to consider wall heater which usually rolls on wheels and many come with remote control.

Eventually the choice comes down to size of the indoor space being heated and then style and type of heater you prefer. No matter what type of indoor heater you are looking for you can be sure to find the right heater you need on our website. If you have any questions about any particular heater feel free to give us a call, we will be glad to assist you with whatever we can.

Question: How do I choose the right type of heater for my garage?
Answer: When you decide to purchase a garage heater there are two types of models to choose from; radiant heater models and convection heater models. Convection heat is not the type that serves to warm up a small space or a person fast, it warms up the entire room evenly, and that is what you want to happen when working outside in your garage, having to move around in a cold environment. However, if you are working on a task that requires you to be in one area of your garage it helps to have a radiant heater, as long as it puts out enough BTU’s to keep you steadily warmed up.

In choosing the heater type for your garage there are several important factors to consider. It’s not so much about a cool look or sleek design of a heater model that you need to concentrate on, but the fact that it needs to get the job done warming up the quarters and at the same time be durable enough to withstand weather changes. A good option for garage heater is to be mountable, as you may want to hang it on the wall or a ceiling to get it out of the way if you need extra space inside your garage.

Because you’ll be using it outside, when selecting the garage heater, make sure that its BTU output is adequate. Please take a look at our most popular garage models in the wall-mounted and baseboard categories– both good choices for your garage.

Question: How do I choose the right type of heater for my patio?
Answer: When you are looking for an outdoor patio heater there are only two types of heaters to choose from. The choices are: 1) propane heaters and 2) electric heaters. Most popular electric patio heaters are mounted and tabletop heaters. Infrared patio heaters are usually used for heating larger outdoor areas. Out of all outdoor patio heaters, propane heaters are probably the most popular. They are also used for commercial as well as residential purposes. Propane patio heaters, otherwise known as natural gas heaters, use refillable tanks as energy source and heat wide areas for hours at relatively inexpensive cost.

Choosing a patio space heater usually comes down to the following factors: the outdoor area that needs to be covered by constant heat, price of heater and also operating cost. If you have any questions about how to choose a right patio heater for you, feel free to call us with your questions. If you already know what you are looking for then you can be sure to find it here on our website.

Question: Are space heaters more energy efficient than central heating system?
Answer:  Yes, they are. For example, small space heaters can be less expensive and more energy efficient to use if you only want to heat one room or you need to supplement inadequate central heating in one or more rooms. These heaters can also boost the temperature of rooms used by individuals who are sensitive to cold, especially elderly persons, without overheating your entire home. We specialize exclusively in space heaters and that’s why if you browse through our selection of most popular and reliable heaters you’ll find all of them to be very energy efficient. Feel free to call us if you have any questions or if you need assistance with your purchase.

Question: What is the difference between, radiant and convection heaters?
Answer: When heat is emitted directly at you it is known as “radiant heat”. When you are being warmed by the heat around you it is known as “convection heat”. Our heater guide’s example of sun rays is a great comparison of the difference between Radiant and Convection heaters. Convection heaters are often selected when you want to heat a larger area occupied by several people. Radiant heaters warm up an individual directly, when it is not necessary to heat an entire room.

Once you’ve purchased the right type of heater for yourself please come back and share your experience so that we could pass your recommendation to someone with similar situation. Let us know how your heater is working out. We are always glad to hear from our customers.

Question: Can I use an extension cord for my electric space heater?
Answer: Most manufacturers do not recommend using extension cords with their space heaters. However, in some cases you may find that using a heavy duty extension cord with a surge protector will allow you to extend your new heater into those hard to reach areas usually without access to the outlet. Make sure to read all safety rules before using any electrical equipment.

ORDER RELATED QUESTIONS

Question: I would like to place an order. How can I do that?
Answer: Orders may be placed through our website or by calling our toll free number (877) 777-3034.

Question: If I want to return an item, how easy is it?
Answer: We are confident that our products will help you live a more comfortable life! If for whatever reason you are not satisfied with your purchase you may return it for a refund. If you would prefer to speak with our Customer Service before deciding to return or exchange your purchase, please call us toll free (877) 777-3034 during our normal business hours.

We offer a 30-day return policy. If your product is defective within 30 days of purchase, we will replace it as soon as possible and happily pay all shipping costs to and from your location.

If you change your mind and wish to return your purchase, we will be happy to accept your return. We will credit your purchase, less shipping and handling. All returns will carry a restocking fee of 15%. All returns must be in like new condition, in original packaging, with instructions and accessories; items returned in less than new condition may be subject to additional restocking fees. A refund will be issued or a replacement will be shipped within 2 to 4 business days.

Question: Is there a sales tax on purchases?
Answer: All products sold to California residents will include 9.75% sales tax.

Question: Is my transaction on your web site safe?
Answer: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Rest assured your credit card information is not stored anywhere on the internet. Credit card information is reset automatically after each order is processed for the safety of our customers. We do not give or sell telephone numbers or addresses to anyone; they are for shipping and credit card verification only. All information given to Heater Store Online is confidential and will never be given to solicitors. We also guarantee that we will never share your personal information given to us when ordering or inquiring. We never participate in unsolicited e-mail (spam) or phone solicitation.