Policy

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

SHIPPING POLICY
Where We Ship
United States (48 contiguous United States) and Canada

We strive to get your orders to you as quickly as possible. The cost for shipping is based upon the current UPS or FedEx rates shown during check out. We do not offer express shipping as a standard service. If you need to expedite the shipment of your order, you will need to specify it in comments and we will contact you with quote. Most orders are shipped 1-2 business days after they have been placed and processed. We use UPS or FedEx ground shipping for all orders in the continental US. We estimate for most orders to arrive within 5-7 business days after the order has been processed.

Hawaii and Alaska Customers
Items going to Hawaii and Alaska are shipped via UPS Air and arrive within 7-10 business days.

Canadian Customers
Your order will ship via UPS from our warehouse to our international shipping station where the merchandise will be inspected and then reshipped out to you via FedEx International or United States Postal Service. Please allow 1-2 weeks for delivery. Also, please note that you will have to pay custom duties and taxes on the items you purchase and that these local fees are not included in your Heater Store Online order. All refused shipments will be charged double the shipping fee to cover transportation cost both ways. This amount will not be refunded to your credit card.

Shipping Procedures
Shipping Confirmation Emails
We will send you a shipping confirmation email when all or part of your order is shipped. This email is sent after the first UPS scan. The email will include the UPS tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.

Shipping in Multiple Packages
If your order includes several items, they may ship separately and at different times. So that we can deliver your purchases to you as efficiently as possible, items which ship from the same location are grouped together. Our shipping confirmation emails will let you know what portion of your order is being shipped and estimated shipping dates for remaining of the order.

Delivering Your Package
We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays.
• Your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information).
• Most items are available to ship in 1-2 business days unless otherwise noted.

If you have any special requests in processing your order or questions about your shipment please send us an email at support@heaterstoreonline.com and we look forward in helping you with your request.

RETURN POLICY
Customer returning a product for any reason must fist obtain a Return Authorization by contacting Heater Store Online. Heater Store Online will then provide returning instructions to a customer. These instructions may be different depending on a problem with the product or the products manufacturing company.

Customer is eligible for a full refund on all heaters or accessories purchased only if these items have been returned to Heater Store Online unused, in brand new condition, with original packaging. These heaters and/or accessories must be sent back to Heater Store Online no later than thirty (30) days from the sales date. Full refund may only be issued after Heater Store Online receives the original items back and determines that they have not been used, they are in brand new condition, with original packaging.

In the event brand new heater is returned and appears to be used or have damaged or missing packaging restocking fee will be determined by Heater Store Online.

In the event that a brand new heater or/and an accessory returned for any reason and appears to have been used, or have damage caused by the customer, or missing packaging and/or the products reading material, a restocking fee will be determined and applied to the customer by Heater Store Online.

In the event returned heater or/and an accessory appears to be mistreated or damaged by the customer in the way that makes the unit not returnable, a refund or an exchange will not be honored.

In the event brand new heater and/or an accessory is returned and appears to be damaged during shipping from the customer to Heater Store Online, it is customers responsibility to contact shipping carrier and file a Damaged Item Claim. A refund or an exchange will not be honored.


WEB SITE POLICY
Heater Store Online might inadvertently display products bearing registered trademark, copyright or other proprietary matter not belonging to Heater Store Online. By doing so Heater Store Online does not represent that it is a rightful owner of such items or of such intellectual property in any way. All intellectual property, including trademarks, copyrights, patents, etc., is property of its respective owners.

Recommendations given on this web site are opinions based on experience and should not be taken as facts; they might be different from what the submitted product’s owner’s manual(s) suggest.

Although great care is taken to ensure accuracy, this website and related publications may contain errors. Visitors are advised to validate any information that they feel is important with reliable third-party sources, before relying on it. Neither the owner of this website nor any Internet company involved with the hosting, storage or transmission of this website, can accept any liability for any loss, damage, injury or death caused to any person or property as a result of using the information given on this website or related publications, no matter how the incident occurred. If you cannot accept this disclaimer, you may not use any such information or services provided herein and must leave this website immediately.

By ordering services, products and/or accessories advertised or sold through Heater Store Online, the customer or perspective customer is consenting to all the terms and provisions governing the services and products associated with Heater Store Online.

This policy and all its subparts constitutes the entire and final agreement between Heater Store Online and the customer and/or perspective customer which may not be altered or amended by any oral modification irrespective of whether the terms of the proposed modification are directly at variance with the terms contained herein or whether they serve to supplement the terms of this agreement. A written modification of this agreement will only be considered valid in the event it is signed by an agent or a representative of Heater Store Online.

PRIVACY POLICY
Web site security:
We work to protect the security of information you provide during your online purchasing process by using Secure Sockets Layer (SSL) software, which encrypts the information you input. In addition we use MacAfee® Secure web security technology to apply additional layer of defense to protect your personal information data. We want to make your shopping experience very comfortable, so we have taken measures to guarantee all orders you place with us will be safe and secure. We utilize a combination of security technologies and procedures to help protect your personal identifiable information from unauthorized access or use.

Collection and Use of Information:
In general, users can browse our website without revealing their identity or any personal identifiable information. Personal identifiable information means any information that may be used to identify an individual, including, but not limited to, a first and last name; home, billing or other physical address; an email address; phone number or other contact information; and a credit card number and expiration date. When you submit your personal identifiable information to us, you are giving us your consent to the collection, use and disclosure of your personally identifiable information as set forth in this privacy policy.
The security and protection of our customers' personal information is our top priority. To process your order, we require your name, phone number, billing and shipping address, e-mail address, and credit card information. We share only necessary information with the third parties that are involved in the order process, such as the financial institution that issued your credit card, the shipping carrier, and Heater Store Online customer service representatives. (Note: We would be obligated to disclose individual personal information if Heater Store Online were to be subpoenaed or ordered by a court of law.)
As a policy, Heater Store Online does not, sell, trade or rent your personally identifiable information to third-parties. We will not share personal information aside from the previously mentioned third parties involved in the processing of your order.

External Links:
Our site (http://www.heaterstoreonline.com) may include links to other sites. If you decide to follow these links, we are not responsible for the privacy policies and content of these sites. Generally, we will inform you of these links.

Communications:
If you provide Heater Store Online with personally identifiable information, this information may be used to communicate to you information regarding Heater Store Online and its products and services. For example, we may communicate to you information regarding promotions, surveys, contests, sweepstakes or product or service updates. Your personally identifiable information may also be used to improve and customize our web site's content, layout and services.

Compliance with Law and Fraud Protection:
We may collect and disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Your Consent to Heater Store Online Privacy Policy
By using this Web Site (http://www.heaterstoreonline.com), you agree to Heater Store Online's privacy policy. This is our entire and exclusive privacy policy and it supersedes any earlier version. We may occasionally update this privacy policy. When a revision is made we will revise the "last updated" date on this page. We encourage you to periodically review this privacy policy to stay informed about how we are protecting your information. Your continued use of this Web Site constitutes your consent to this privacy policy and any updates.

If you have questions or concerns about our policy, you may contact Heater Store Online customer service at support@heaterstoreonline.com or call us (877) 777-3034